HEALTHCARE PROVIDER PERSPECTIVES ON FACTORS CONTRIBUTING TO
EFFECTIVE MATERNAL HEALTHCARE DELIVERY IN TAGOLOAN, MISAMIS
ORIENTAL.PDF
ALEX L. SEÑARA, DM MARIA CLEOFE O. DELOS SANTOS, RM, BSM, RN, MN JEZREL E. FABRIGAR RM, BSM, MGM ERROL TN TOLEDO, RM, BSM, RN, MN MARISSA B. DATOON, RM, MPH (CAR)
Maternal healthcare service delivery is paramount for improving the health outcomes
of mothers and their newborns. This study aimed to evaluate the adherence of healthcare
providers to maternal health service protocols and to determine the impact of demographic
factors on service delivery within healthcare facilities in Tagoloan, Misamis Oriental.
Employing a quantitative, cross-sectional design, the research involved 50 healthcare providers
selected through convenience and purposive sampling. Data were gathered using a structured
questionnaire, adapted from Cagayan et al. (2020), which assessed five crucial aspects of
service delivery: Governance, Leadership, and Accountability; Human Resources; Protocols;
Transportation and Communication; and Emergency Drugs and Equipment. The scoring
system was based on the Balanced Scorecard (BSC) framework by Kaplan and Norton (1992).
Results indicated that all assessed areas were rated as "Always Demonstrated," with
Transportation and Communication receiving the highest mean score (M = 3.83) and Human
Resources the lowest (M = 3.66). Correlation analyses revealed no significant relationships
between demographic factors, such as sex, age, education, and years of service, and the
observed degree of service delivery. Based on these findings, a tailored program was developed,
specifically addressing the identified weaknesses in Human Resources, with recommendations
focusing on enhancing training and resource allocation to support healthcare providers better.
